Five words sum up this year’s >drive event:
The conference underscored the strong connection between the AdvisorEngine team and the wealth management clients they serve.
“Feeling the energy from clients was so rewarding,” said Rich Cancro, the company’s CEO. “People came up to me throughout the event to share their appreciation that we are truly listening to their feedback and acting on it. Their excitement for the CRM transformation was palpable.”
Sheila Epps, applications support analyst at Sage Rutty & Company, agreed. “The AdvisorEngine team always reaches out to me and lets me test products,” Epps said. “I feel like they’re invested in making software that’s best for every client.”
>drive2022 was the company’s first in-person event in two years: everyone was glad to see each other in person, catch up, swap war stories about the pandemic and, of course, share best practices during conference sessions.
When it came to the company’s products, integration makes connection possible, Cancro told conference attendees when introducing the firm’s roadmap for upcoming product enhancements. Citing the Apple ecosystem as an analogy, Cancro said AdvisorEngine’s updated integrated platform would enable advisory firms to have a connection “with everything you do.”
Integration for the AdvisorEngine platform has grown to 20 fields, said product development head Pat Arnold, including data syncing, client matching, access to custodial data, digital onboarding and a universal client portal. Laying out a roadmap for enhanced CRM, external API and productivity tool features, clients can expect “much deeper integration and services,” Arnold said.
Innovation was also on full display at the conference, including the introduction of new CRM capabilities, usability enhancements, more personalization, a document management overhaul and a holistic dashboard with an extensive widget library. Also being rolled out: enhanced relationship mapping tools and custom reporting options, upgraded client portal access and prospecting tools and new rebalancing tools for performance reporting.
AdvisorEngine recently surveyed over 400 clients as part of its product development enhancements. “We want to rethink the client experience,” said chief information officer Raj Madan. “By listening to clients, we will ensure we associate the outcome with expectations.”
Automating segmentation and workflow templates were highlighted, as were marketing trends, data analytics and the SEC’s priorities for 2022. Attendees were given a master class in portfolio construction by Peter Olsen, head of portfolio consulting services at Franklin Templeton and an overview of technology trends by the industry’s leading tech guru, consultant Joel Bruckenstein, president of T3 (Technology Tools for Today) and producer of the firm’s widely attended annual tech showcase conference.
Bruckenstein reminded conference attendees that a great digital onboarding experience is essential and urged them to fully embrace digital marketing, which too many, in his opinion, have not.
He warned that advisors are not taking cyber security as seriously as they should and need to update their tech stack if they want to attract great millennial employees.
Advisory firms who want to gain more wallet share “need to be keeping more detailed profiles of clients and prospects in your CRM,” he said.
Inflation is going to be a fixture in global economies for some time, he said, as energy costs and demand continue to rise while the Ukraine conflict constricts global supplies.
Fixed income, in particular, has gone through incredible tumult, Dover added, noting it was the worst market for fixed income returns in 40 years.
Underlying the premise of both the conference and AdvisorEngine’s mission was the notion of making all of the content and product features actionable, said COO Craig Ramsey.
Many conference attendees come armed with legal pads and detailed questions, Ramsey noted. “We love it. It underscores how actionable this event is. People come to >drive to get information that they can put to work in their business immediately.”
The best way to take advantage of the conference and translate content into action is to bring staff members, maintained Kathy Colby, president of Financial Independents, also known in Lansing, Michigan, as “The Retirement Lady.”
“Two of my three assistants are here,” Colby said. “It cost me a pretty penny, but it’s the best use of my money. The only way change happens is when people push things forward. You can’t just drag them along.
“You can take all the notes in the world, but you can’t translate the enthusiasm of the conference by yourself,” Colby insisted. “By bringing staff, they experience it for themselves. They have ownership of what they’ve learned and can decide how to implement it when they get back to the office. I don’t have to babysit or explain it to them.”